Temporary Manager, BT Prep Operations (Seasonal Tax)
Core
Lead a large seasonal workforce of up to 100 temporary employees to support high-volume tax preparation operations during the busy season.
Role type
Seasonal Temporary Manager (Operations)
Builds
Tax preparation services for clients
Domain
Professional Services / Tax
Deliverable
client delivery
Required skills
Team leadership, performance management, recruitment, onboarding, operational process management, productivity tracking, conflict resolution, data-driven decision making
Preferred skills
Recruiting and interviewing experience, experience in fast-paced operational or customer service environments, proficiency with Microsoft Office (Teams, Outlook, Excel)
Responsibilities
Recruit, interview, and onboard seasonal temporary team members; Directly manage a team of up to 100 seasonal employees; Monitor employee productivity, attendance, scheduling, and hours worked; Provide coaching, feedback, and ongoing performance management; Manage performance escalations and quality concerns; Ensure adherence to established processes and quality standards; Partner with leadership to support a seasonal workforce of 400+ employees.
Seniority
Manager, hands-on IC