Product Support Analyst I
Core
Provide timely and accurate product support for travel technology solutions, resolving customer inquiries and troubleshooting issues.
Role type
Associate Product Support Analyst
Builds
Customer support and issue resolution for Sabre's travel technology products (mobile apps, reservation networks, etc.)
Domain
Travel technology / Customer Support
Deliverable
product features
Required skills
customer support, problem-solving, diagnostic analysis, English communication, computer software proficiency
Preferred skills
shift flexibility, teamwork
Technologies
diagnostic tools
Responsibilities
respond to customer inquiries, analyze problems using diagnostic tools, recommend corrective actions, maintain logs of recurring issues, escalate unresolved problems, collaborate with internal teams (via careerplan.io/jobs/JR107188-product-support-analyst-i-at-sabre)
Seniority
Entry-level, hands-on IC