IT Service Desk Analyst II 11a - 7p
Core
Provides Tier 1 and Tier 2 technical support via phone, email, remote assistance, and on-site visits for client technology and peripherals.
Role type
Tier 1/2 IT Service Desk Analyst
Builds
IT service desk operations and client technology support
Domain
Healthcare IT / Technical Support
Deliverable
client delivery
Required skills
Windows 7/8.1/10 support, Microsoft Office, Microsoft Active Directory, hardware repair and maintenance, desktop/laptop/tablet support, inventory management, incident logging and resolution
Preferred skills
Hospital experience, CompTIA A+/Network+/MCP/MCSA certification
Technologies
Windows 7, Windows 8.1, Windows 10, Microsoft Office, Microsoft Active Directory
Responsibilities
Log and resolve Tier 1 and Tier 2 incidents and service requests within SLA timelines; provide on-call 24x7 support on a rotating basis; install, upgrade, and maintain system and application components; manage software and hardware inventory; create documentation for Tier I triage support; follow up with customers to ensure satisfaction.
Seniority
Mid-level, hands-on IC
