Account (Sales) Support Executive
Core
Prepare subscription and license agreements for new and renewal business, manage contract execution and invoicing, and provide first-level support to sales and customers.
Role type
Account Support Executive (Sales Operations)
Builds
Subscription licenses, eBook quotes, and contract agreements for online research products
Domain
Scientific, Technical, and Medical (STM) publishing
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Data Analytics, quantitative analysis, contract preparation, invoicing management, CRM data management, stakeholder coordination, project management, customer relationship management, license calculation, quote preparation
Preferred skills
Publishing industry experience, consultative selling, workflow improvement
Technologies
Salesforce CRM, MS Excel, MS Word, MS PowerPoint
Responsibilities
Generate reports and analysis on renewal sales progress; prepare renewals and planning (calculate journal licenses and eBook quotes); prepare quotes and contracts in CRM/ERP to trigger invoicing; ensure accurate invoicing and documentation; provide first-level support on license agreement changes; coordinate customer correspondence and agreements; align new contract terms and obtain signed licenses; manage customer requests and daily operations; provide feedback to improve sales and support workflows; maintain knowledge of Salesforce CRM and safeguard data quality; track quarterly and yearly renewal closures.
Seniority
Mid-level, hands-on IC