Customer Relations Lead, Vault
Core
Senior Customer Relations Lead managing customer resolutions, claims investigations, and order processing for a global collectible authentication and grading company.
Role type
Senior IC customer relations lead
Builds
Customer resolution workflows and order processing systems
Domain
Collectibles authentication and grading
Deliverable
client delivery
Required skills
customer relations, claims investigation, shipping and handling, problem-solving, de-escalation, account adjustments, data entry
Preferred skills
Salesforce, Google Workspace
Responsibilities
Exercise discretion and sound judgment when engaging with internal and external parties; Collaborate with Operations to find solutions for customer responses; Provide accurate information using department protocols; Resolve queries by clarifying issues and explaining solutions; Maintain accounts by processing customer adjustments; Update department spreadsheets of incoming orders; Escalate unresolved issues to leads/supervisors
Seniority
Senior, hands-on IC