Customer Relations Specilaist II, PSA (temp to hire)
Core
Resolve customer issues, process claims, and manage accounts for a trading card authentication and grading company.
Role type
Customer Relations Specialist (Customer Service)
Builds
Customer resolutions and account adjustments for trading card and collectible authentication services
Domain
Collectibles / Authentication Services
Deliverable
client delivery
Required skills
Customer relations, problem-solving, de-escalation, communication, listening, account processing, claim investigation, shipping and handling
Preferred skills
Salesforce, Google Workspace
Responsibilities
Collaborate with Operations to find solutions for customer responses, resolve queries by clarifying issues and explaining solutions, maintain accounts by processing adjustments, update department spreadsheets for incoming orders, escalate unresolved issues to supervisors
Seniority
Mid-level, hands-on IC
