Hotel Manager
Core
Oversee all aspects of hotel daily operations, maximize return on revenue, and fulfill guest requests while fostering a positive work environment.
Role type
Senior hotel operations manager (luxury/upper upscale)
Builds
Hotel operations strategy, guest engagement programs, and financial performance targets
Domain
Hospitality / Luxury Hotel Management
Required skills
Hotel operations expertise, team leadership, financial performance management, guest engagement, strategic planning, process optimization, talent development, budgeting, policy enforcement, recruitment, coaching, communication
Preferred skills
Post-secondary diploma or degree
Technologies
N/A
Responsibilities
Develop and execute hotel operations strategy aligned with brand objectives; establish performance goals and hold leadership accountable; monitor guest feedback and performance data to optimize engagement; stay informed of market trends to introduce new products and services; identify opportunities to optimize performance and drive innovation; develop staff and provide growth opportunities; manage hotel operational budget and monitor financial performance; ensure proper controls and policies are followed; maintain open relationships with direct reports; recruit and select talented leaders; provide guidance through coaching and mentoring; build an organizational culture that maximizes employee engagement.
Seniority
Senior, hands-on IC