Senior Customer Care Training Lead, PSA
Core
Lead training and curriculum development for the PSA Customer Care team, including onboarding, retraining, and policy improvement.
Role type
Senior Training Lead
Builds
Annual training programs and teaching plans for Customer Care staff
Domain
Collectibles authentication and customer service
Required skills
Training program design, curriculum development, technical writing, project management, stakeholder communication, policy improvement, shift flexibility
Preferred skills
Team leadership, mentoring, e-learning facilitation
Technologies
Gmail, Google Drive, Google Slides
Responsibilities
Lead training for new and existing Customer Care employees, create and update training curriculum, support onboarding, improve policies and procedures, communicate with technical writers and management
Seniority
Senior, hands-on IC with supervisory experience