Senior Customer Care Training Lead, PSA
Core
Designing and delivering training programs for the PSA Customer Care team, including new hires, temporary staff, and existing employees.
Role type
Senior Customer Care Training Lead
Builds
Annual training programs, teaching plans, and updated training curricula for Customer Care operations.
Domain
Collectibles authentication and grading (Trading cards, autographs, comics, coins, video games, tickets, memorabilia)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Training program design, curriculum development, technical writing, project management, mentoring, conflict resolution, presentation skills
Preferred skills
Team leadership, e-learning platform management, workshop facilitation
Technologies
Gmail, Google Drive, Google Slides
Responsibilities
Lead training sessions for new and existing Customer Care staff; create and maintain training curricula; support onboarding; identify future training needs; improve policies and processes through training feedback.
Seniority
Senior, hands-on IC with supervisory experience
