Seasonal Call Center Customer Service/Sales Operations
Core
Managing inbound/outbound calls, chats, and emails to handle customer inquiries, process orders, and drive sales through upselling.
Role type
Seasonal Customer Service & Sales Operations Representative
Builds
Customer relationships and sales revenue for See's Candies
Domain
Confectionery retail and e-commerce
Deliverable
product features
Required skills
Customer service, order processing, upselling, CRM proficiency, data entry, multitasking
Preferred skills
Excel proficiency, logistics/shipping knowledge, LTL shipping knowledge
Responsibilities
Handle customer interactions including order entry and account creation, process orders and payments accurately, resolve customer issues, recommend products tailored to customer needs, record and process compliments and complaints
Seniority
Seasonal, entry-level to individual contributor
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