Seasonal Call Center Customer Service/Sales Operations
Core
Managing inbound and outbound calls, chats, and emails to handle customer inquiries, process orders, and drive sales through upselling.
Role type
Seasonal customer service and sales operations representative
Builds
Customer relationships and sales revenue for See's Candies
Domain
Confectionery retail and e-commerce
Deliverable
product features
Required skills
Customer service, order processing, upselling, CRM systems, Microsoft Excel, data entry, multitasking
Preferred skills
Call center experience, telemarketing, logistics, shipment tracking, LTL shipping knowledge, dual-monitor setup proficiency
Technologies
CRM systems, Microsoft Excel, eCommerce platforms
Responsibilities
Handle customer interactions including order entry and account creation, process orders and payments accurately, resolve customer issues, recommend products tailored to customer needs, record compliments and complaints, support fundraising and corporate gifting programs
Seniority
Entry-level, seasonal