Operations Manager
Core
Manage and administer operational policies and procedures to ensure high-quality, accurate transportation services for customers while optimizing staffing and costs.
Role type
Senior Operations Manager (Logistics/Transportation)
Builds
Transportation network operations for shippers and carriers across North America
Domain
Logistics and Transportation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Staffing management, supervisory leadership, operational metrics analysis, process improvement, budget management, root cause analysis, policy implementation
Preferred skills
Occasional travel, rapid software proficiency, data presentation
Technologies
System tools, operational metrics review standards
Responsibilities
Assess and adjust staffing requirements to balance service quality and labor costs; oversee supervisory functions and mentor staff; act as liaison between Account Managers and operational staff; coordinate procedure changes and quality initiatives; identify process efficiencies and implement with engineering teams; analyze quantitative data to resolve issues; manage departmental budget and compliance; handle disciplinary issues and participate in hiring/termination processes
Seniority
Senior, hands-on IC with supervisory mandate
