Manager Operations
Core
Manage and administer operational policies and procedures to ensure high quality and accuracy for customer transportation solutions across North America.
Role type
Senior Operations Manager (Transportation/Logistics)
Builds
Efficient transportation networks and operational workflows for shippers and carriers
Domain
North American transportation and logistics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Staffing management, supervisory leadership, process efficiency analysis, budget management, supply chain KPI interpretation, crisis management, cross-functional communication, data analysis, policy implementation, incident investigation
Preferred skills
Mentoring and team development, new software proficiency, customer contact experience, expedited operation experience
Technologies
System tools, operational metrics review standards, software applications
Responsibilities
Assess and adjust staffing requirements to maintain service quality and control labor costs; oversee supervisory functions including mentoring supervisors and coordinators; act as liaison between Account Managers and operational staff for policy changes; coordinate procedure and document changes while ensuring quality compliance; identify process efficiencies and work with System Engineers to implement solutions; analyze quantitative information to resolve operational issues; maintain departmental budget and participate in planning and policy development; handle disciplinary issues and participate in hiring/termination processes
Seniority
Senior, hands-on IC with supervisory mandate