Guest Relations Supervisor
Core
Lead and inspire the service team to deliver exceptional guest experiences, acting as an ambassador for VIP and celebrity guests while coordinating pre-arrival and arrival logistics.
Role type
Guest Relations Supervisor
Builds
Personalized guest experiences and seamless operational execution for luxury hotel guests
Domain
Luxury hospitality
Deliverable
client delivery
Required skills
Guest service leadership, VIP guest management, pre-arrival coordination, guest feedback analysis, cross-departmental collaboration, experience in luxury hotel operations
Preferred skills
Experience with Redwood (VIP) and celebrity guests, ability to customize experiences above standard
Technologies
None stated
Responsibilities
Serve as hotel ambassador for VIP, long stay, special attention and celebrity guests; Contact guests prior to arrival to determine needs and preferences; Coordinate pre-arrival requests and amenities; Greet guests upon arrival and coordinate with operational departments; Review guest comments and satisfaction results to identify improvements; Customize opportunities and experiences for guests above operational standards
Seniority
Mid-level, hands-on IC