Program Manager, eBay
Core
Drive cross-functional initiatives to support and scale PSA's strategic partnership with eBay, enhancing the authentication and grading experience for collectors across platforms.
Role type
Senior Program Manager, Strategic Partnerships
Builds
Global partner implementations and scalable systems for program tracking and reporting for the PSA-eBay partnership
Domain
Consumer technology / Collectibles authentication and grading
Deliverable
product features
Required skills
Partner relationship management, cross-functional project coordination, risk anticipation and tradeoff communication, data-driven performance monitoring, process gap identification, executive stakeholder communication, independent data analysis, CRM and project management tool adoption
Preferred skills
Experience in consumer technology business, ability to shift between strategic thinking and hands-on execution, creative problem solving
Technologies
CRM, ticketing platforms, project management tools
Responsibilities
Serve as primary point of contact for eBay's AG team leading partner communication and relationship health; Lead day-to-day management including cross-functional issue resolution with internal teams; Manage project timelines, deliverables, and stakeholder updates; Monitor key metrics and synthesize partner feedback to implement data-driven improvements; Identify process gaps and establish scalable systems for program tracking; Communicate program goals and progress to executive stakeholders
Seniority
Senior, hands-on IC