Customer Operations Manager
Core
Own high-severity billing and quote-to-cash escalations, ensuring executive-level visibility and cross-functional resolution across Finance, Sales, and back-office teams.
Role type
Senior IC Customer Operations Manager (Billing & Revenue Operations)
Builds
Reconciled customer accounts and corrected billing discrepancies within ERP, CPQ, and billing platforms.
Domain
Enterprise Software / Financial Operations
Deliverable
client delivery
Required skills
Quote-to-cash process expertise, Salesforce proficiency, cross-functional team leadership, contract verification, audit documentation, severity assessment
Preferred skills
Experience managing complex customer financial issues, Bachelor of Science or Business Administration degree
Technologies
Salesforce, ERP, CPQ, Billing platforms
Responsibilities
Receive and evaluate high-severity billing and contract escalations; coordinate end-to-end account audits; drive cross-functional teams to remediate errors; verify agreements against executed contracts; maintain audit-ready documentation; facilitate monthly reviews for process improvements.
Seniority
Senior, hands-on IC
