Guest Relations Coordinator
Core
Deliver a seamless, elevated guest experience for VIPs by managing communications, coordinating arrangements, and ensuring polished arrivals and stays.
Role type
Guest Relations Coordinator
Builds
VIP guest experiences and operational support for luxury hotel stays
Domain
Luxury Hospitality
Deliverable
client delivery
Required skills
VIP communication, guest arrangement coordination, inventory management, cross-departmental coordination, multitasking, attention to detail
Preferred skills
Hospitality systems proficiency (HMS, KYC, SevenRooms, RTR, SalesForce), luxury brand experience
Responsibilities
Manage VIP communications and requests, coordinate guest arrangements (rooms, dining, activities), track arrivals and room readiness, welcome VIP guests, prepare reservations and pre-arrival communications, monitor amenity orders and costs, maintain inventory and workspace organization
Seniority
Individual Contributor, 2+ years experience