Guest Relations Coordinator
Core
Deliver a seamless, elevated guest experience for VIPs while supporting daily operations through coordination and organization.
Role type
Guest Relations Coordinator
Builds
VIP guest experiences, room readiness, and amenity logistics
Domain
Luxury hospitality
Deliverable
product features
Required skills
VIP communication, guest arrangement coordination, inventory management, cross-departmental coordination, multitasking, attention to detail
Preferred skills
Hospitality systems (HMS, KYC, SevenRooms, RTR, SalesForce), luxury hotel brand experience
Responsibilities
Manage VIP communications, coordinate guest arrangements (rooms, dining, activities), track arrivals and room readiness, welcome VIP guests, prepare reservations and pre-arrival communications, monitor amenity orders and costs, maintain inventory and workspace organization
Seniority
Individual Contributor, 2+ years experience