Customer Services Assistant
Core
Night auditor and front desk attendant supporting hotel operations, guest services, and financial processing.
Role type
Front desk attendant / Night auditor
Builds
Guest check-in/out, room status updates, financial transactions, and operational support for the hotel
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Customer service, bookkeeping procedures, retail/hospitality operations knowledge, computer and office applications
Preferred skills
None stated
Technologies
None stated
Responsibilities
Answer guest questions and resolve complaints, process payments and financial forms, check guests in and out, maintain room status and files, assist with maintenance requests, perform night audit close-of-business procedures
Seniority
Entry-level, hourly associate
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