Customer Service Officer
Core
Deliver outstanding service by managing customer interactions in-person and over the phone for BMW vehicles in Singapore.
Role type
Customer Service Officer
Builds
Customer service operations for BMW automotive retail and after-sales services
Domain
Automotive retail and after-sales services
Deliverable
client delivery
Required skills
inbound and outbound call handling, CRM data entry, customer record management, warranty verification, appointment scheduling, technical call screening, workshop capacity optimization, report generation
Preferred skills
mobility services coordination, product campaign execution, airport pickup/delivery arrangement
Responsibilities
Greet customers and handle inbound/outbound calls, log details in CRM, update customer and vehicle records, verify warranty agreements, book appointments across service centres, screen technical calls, optimize workshop capacity, provide service advice, execute product campaigns, arrange airport pickup/delivery, monitor waiting times, generate reports, hand over vehicles
Seniority
Entry-level to Mid-level, hands-on IC