Bell/Door Person
Core
Provide an efficient and courteous welcome and positive first impression for guests at the hotel entrance and lobby.
Role type
Front of House Bell/Door Person
Builds
Guest arrival and departure experience, luggage transport, and lobby area maintenance
Domain
Hospitality / Luxury Hotels
Deliverable
product features
Required skills
Guest service, luggage handling, local area knowledge (NYC/Brooklyn), physical stamina, problem resolution, professional appearance
Preferred skills
Empathy, adaptability to shift changes, conflict de-escalation, teamwork
Technologies
HotSOS, computers, iPads
Responsibilities
Greet and welcome guests by name, assist with luggage transport to/from guestrooms, orient guests to their room and hotel, respond to guest concerns and requests, maintain cleanliness of entry and lobby areas, input work orders via HotSOS, adhere to safety and security policies
Seniority
Entry-level to Individual Contributor