Service Delivery Manager - IT Infrastructure
Hybrid
Core
Manage external partners and managed service providers to ensure IT infrastructure services are delivered within scope, budget, and schedule.
Role type
Senior Service Delivery Manager (Vendor Management)
Builds
Reliable IT infrastructure services for enterprise operations
Domain
Aviation / IT Infrastructure / Vendor Management
Required skills
Vendor management, SLA enforcement, operational reviews, contract awareness, escalation handling, IT infrastructure knowledge, commercial negotiation
Preferred skills
ITIL frameworks, ServiceNow, Jira, multi-vendor setups, financial understanding
Technologies
ServiceNow, Jira
Responsibilities
Run operational vendor management, enforce SLAs and deliverables, lead structured service reviews, partner with IT Procurement, handle escalations
Seniority
Senior, hands-on IC
