Junior Technical Operations Engineer
Core
Entry-level role ensuring reliability and quality of voice communications across various channels in modern omni-channel communication.
Role type
Junior Technical Operations Engineer (Voice)
Builds
VoIP services and voice communication platforms
Domain
Telecommunications / Cloud Communication
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
VoIP protocols (SIP, SDP, RTP), Call Detail Records (CDR) analysis, SBC infrastructure knowledge, troubleshooting VoIP services, monitoring systems, stakeholder collaboration
Preferred skills
Telco industry experience, Asterisk architecture familiarity, Excel proficiency
Technologies
SIP, SDP, RTP, SBC, Asterisk, CDR
Responsibilities
Handle technical issues and support requests related to voice calls and VoIP protocols, Enhance tools and systems for monitoring and troubleshooting VoIP services, Participate in continuous learning and attending development sessions to stay current with evolving voice technologies
Seniority
Junior, entry-level IC