Travel & Expenses Customer Support - German Speaker
Core
Manage incoming phone calls, emails, and chat messages for Airbus travelers, handling complaints and providing accurate information on travel policies, tax laws, and expense reporting tools.
Role type
Customer Support Specialist (Travel & Expenses)
Builds
Customer satisfaction and trust for Airbus travelers
Domain
Corporate Travel & Expense Management
Deliverable
client delivery
Required skills
Phone contact handling, active listening, knowledge of travel policies and tax laws, expense reporting tool usage, complaint resolution, multitasking, time management, computer operation
Preferred skills
Client Service Representative experience, compliance risk awareness, KDS NEO experience, ServiceNow and Google Workspace proficiency
Responsibilities
Manage incoming phone calls, emails, and chat messages; Identify and assess traveler needs; Handle complaints and provide solutions; Meet call handling quotas; Follow communication procedures and guidelines