Responsable Expérience Client et Vol de Convoyage/ Customer Experience & Ferry Flight Manager
Core
Manage superior customer service and seamless ferry flight departures for new Airbus A220 aircraft at Mirabel, acting as the primary liaison between Operations and clients from delivery to final flight.
Role type
Senior Customer Experience & Ferry Flight Manager
Builds
High-quality delivery experiences and efficient ferry flight operations for new aircraft
Domain
Aerospace / Aviation
Deliverable
client delivery
Required skills
Customer service excellence, stakeholder liaison, logistics coordination, event management, regulatory compliance, cross-functional collaboration
Preferred skills
International environment adaptability, multilingual communication, team leadership
Technologies
EasyStay, Wi-Fi provisioning
Responsibilities
Coordinate client arrivals, access permissions, and on-site logistics; manage ferry flight departure planning, fueling, catering, and documentation; support property transfer ceremonies and VIP events
Seniority
Senior, hands-on IC