Member Care Consultant
Core
Provide exceptional phone-based member care and service for HCF health insurance members, resolving concerns and promoting products.
Role type
Member Care Consultant (Customer Service)
Builds
Member support interactions and product promotion for HCF
Domain
Health Insurance / Contact Centre
Deliverable
client delivery
Required skills
Empathy, First Contact Resolution, complaint investigation, expectation management, verbal communication, product promotion
Preferred skills
Private health insurance knowledge, customer service experience, sales experience, KPI ownership
Responsibilities
Engage with members within quality guidelines, identify and meet member needs, resolve concerns including vulnerable circumstances, investigate pain points or complaints, manage expectations, upskill based on business needs
Seniority
Individual Contributor
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