Spécialiste du Support Technique à la Clientèle / Customer Technical Support Specialist
Core
Respond to customer inquiries and resolve a wide range of in-service aircraft issues (avionics, electrical, structural) in a 24/7 environment to ensure efficient fleet operation.
Role type
Customer Technical Support Specialist (Aircraft Systems & Avionics)
Builds
Support for the A220 commercial aircraft fleet worldwide
Domain
Aerospace / Aviation
Deliverable
client delivery
Required skills
Aircraft systems knowledge, Avionics knowledge, Electrical systems knowledge, Troubleshooting, Technical documentation interpretation, Client communication under pressure, Decision making, Team collaboration
Preferred skills
AME E license, Aerospace engineering degree, Customer support experience, Travel readiness
Technologies
ASRM, ASRP, Maintenance & Operations Manuals
Responsibilities
Evaluate initial avionics/electrical/structural problems and suggest approved repair actions, Create step-by-step troubleshooting plans for mechanical or avionics systems, Coordinate activities with Customer Support and Field Service teams, Ensure high-quality technical responses and professional closure of client requests, Identify optimal solutions for technical interruptions and out-of-service events, Travel internationally and domestically (~25% of time) to support AOGs and heavy checks
Seniority
Mid-level (3-5 years experience)