Emergency Communication Specialist
Core
24/7 emergency communications specialist managing 911 calls, dispatching responders, and issuing campus-wide emergency notifications.
Role type
emergency communications dispatcher
Builds
emergency response coordination and campus safety notifications
Domain
public safety / higher education
Required skills
multi-tasking under pressure, oral and written communication, computer applications, radio console operation, database querying, CAD software management, de-escalation techniques
Preferred skills
SPOTS Certification, CJIS Security Training, ICS100/ICS200
Technologies
RAVE Mobile Safety, Whelen sirens, NCIC, NLETS, CAD software, two-way radio consoles
Responsibilities
Answer and screen incoming emergency and non-emergency calls; dispatch appropriate emergency responders; monitor and facilitate communications between law enforcement, fire, and medical units; prepare and send emergency notifications via RAVE Mobile Safety and sirens; monitor alarm systems; query public safety databases; document personnel movement in CAD software.
Seniority
entry-level to mid-level IC