Satair - IT Supporter
Core
Coordinate major incidents, provide technical support for hardware/software, and manage IT assets and inventory for Satair's operations.
Role type
IT Support Specialist (Incident & Asset Management)
Builds
Stable user PC environments, resolved incidents, and documented knowledge base
Domain
Corporate IT Operations / Infrastructure Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Incident management, IT asset lifecycle management, printer troubleshooting, Active Directory, ITSM tools, documentation writing, network basics (DHCP/DNS)
Preferred skills
ITIL Foundation certification, experience with CMDB, familiarity with Microsoft Active Directory
Technologies
Microsoft Active Directory, ITSM tools, CMDB
Responsibilities
Drive and coordinate major incidents, manage equipment procurement and inventory, resolve user technical problems, monitor automatic jobs and hardware interfaces, ensure PC security and access control, provide training to business users, contribute to IT projects and process improvements
Seniority
Professional, hands-on IC
