Satair - Customer Resolution Specialist - Satair Channel, China
Core
Focal point for China customers managing material orders, logistics, and supplier actions for aircraft spare parts.
Role type
Customer Resolution Specialist (Material Support)
Builds
Customer satisfaction and on-time material delivery for aircraft spare parts
Domain
Aviation / Aerospace
Deliverable
client delivery
Required skills
Customer service, order management, quotation handling, e-commerce platform training, dispute resolution, data management (PC literacy)
Preferred skills
SAP, Freshdesk, shipping knowledge, aviation knowledge
Responsibilities
Manage customer-specific open order book, handle quotations and orders, maintain customer records, support on-time material delivery, train customers on e-commerce platforms, participate in cross-functional teams
Seniority
Professional
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