Claims Manager
Core
Lead end-to-end operations for a commercial insurance portfolio, ensuring claims are filed and adjusted in strict accordance with policy terms while driving timely resolution and advising on coverage strategy.
Role type
Senior Claims Manager (Commercial Insurance)
Builds
Commercial insurance claims resolution and coverage strategy
Domain
Insurance / Risk Management
Deliverable
client delivery
Required skills
commercial insurance coverage knowledge, liability adjudication, team leadership, claims forecasting, data analysis, process improvement (Lean/Six Sigma), stakeholder negotiation, project management
Preferred skills
CPCU or AU designation, Bachelor's in Business or Risk Management
Technologies
Microsoft Office, Google Workspace
Responsibilities
Lead day-to-day operations of the Claims team including training, quality control, and staffing; develop and manage high-performing teams through recruitment, coaching, and performance management; own annual and quarterly claims volume, severity, and expense forecasting; define, track, and report KPIs to leadership; adjudicate claims within delegated authority and escalate exceptions; partner with Underwriters to inform pricing and risk selection; champion process improvement initiatives; drive cross-functional projects and stakeholder negotiations.
Seniority
Senior, hands-on IC with people management