Delivery Customer Care coordinator (f/m)
Core
Design, coordinate, and sublimate the customer journey for brand-new helicopter deliveries, orchestrating a unique delivery experience from digital communication to physical hospitality.
Role type
Customer Care Coordinator (Delivery Operations)
Builds
Optimized, world-class customer experiences for global helicopter delivery missions
Domain
Aerospace / Helicopter Manufacturing & Delivery
Deliverable
product features
Required skills
Customer profiling and intelligence, Event coordination and hospitality management, Digital communication and community animation, Dashboard creation and data tracking, Cross-functional liaison, Modern collaborative tools mastery
Preferred skills
Experience animating online communities, Visual content creation, Knowledge of ACH policies
Technologies
Google Workspace, Slack, Teams
Responsibilities
Conduct active research on customer profiles and create detailed ID cards; Manage operational touchpoints including gifts, customization, and visual branding; Coordinate hospitality guides and support dedicated setups; Design and animate dynamic communication channels regarding delivery activities; Maintain and improve activity tracking dashboards; Liaise with facility management and cross-functional teams for catering, cleaning, and room bookings.
Seniority
Professional, hands-on IC
