MANAGER, GLOBAL SERVICE DELIVERY
Core
Lead a global team delivering efficient, compliant, and customer-focused Procure-to-Pay operational support for high-volume procurement operations.
Role type
Manager, Global Service Delivery (Procurement Operations)
Builds
Procure-to-Pay operational support, process documentation, and automation/AI enablement workflows
Domain
Procurement Operations / Supply Chain
Required skills
People leadership, P2P operations expertise, Audit and compliance mindset, Analytical skills, Stakeholder management, Process improvement
Preferred skills
SAP/Ariba experience, AI strategic thinking, Automation experience
Technologies
SAP, Ariba
Responsibilities
Lead, coach, and develop a team responsible for Procure-to-Pay operational support; Manage workload prioritization, team performance, service delivery standards, and operational escalations; Ensure operations comply with procurement policies, approval workflows, internal controls, delegation of authority, and audit requirements; Establish and manage operational KPIs, dashboards, and reporting for service performance and process health; Build strong relationships with Procurement Category teams, Procurement Business Partners, Finance, Accounts Payable, Receiving, IT, master data teams, suppliers, and business stakeholders.
Seniority
Manager, hands-on IC with team leadership
