Front Desk Hospitality Agent
Core
Front desk agent serving as the face of Sonder, guiding guests through tech-enabled self-service experiences and handling in-person interactions to ensure seamless stays.
Role type
Front Desk Hospitality Agent
Builds
Guest check-in/out, property operations, and guest satisfaction for premium apartments and boutique hotels
Domain
Hospitality / Travel Technology
Deliverable
product features
Required skills
Guest service, problem-solving, computer literacy, organization, flexibility, physical stamina
Preferred skills
Multilingual proficiency
Technologies
Sonder app, desktop and mobile applications
Responsibilities
Create exceptional first impressions for guests and partners, guide guests through the Sonder app and self-service features, communicate with guests via in-person and digital channels to address needs, handle guest issues to resolution, maintain cleanliness and organization of guest and back-of-house spaces, support back-of-house tasks like housekeeping audits and inventory checks, assist with administrative tasks and breakfast setup/serving where applicable