Vice President, Customer Experience
Core
Executive leadership role responsible for scaling customer experience strategy, managing high-value customer portfolios, and building the CX operating system to drive retention and growth.
Role type
Vice President, Customer Experience (Executive Leadership)
Builds
Scalable customer coverage models, CX operating systems, and executive engagement frameworks for enterprise and emerging brand clients.
Domain
Logistics, Fulfillment, and Commerce Technology
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Executive leadership, strategic planning, customer portfolio management, M&A integration, retention strategy, commercial health analysis, organizational development, cross-functional alignment, change management, executive sponsorship
Preferred skills
Experience scaling CX teams, managing complex enterprise accounts, building operating systems, leading through rapid growth and acquisitions
Technologies
OMS, WMS, Pre- and Post-Purchase platforms
Responsibilities
Define and execute company-wide CX strategy, lead significant customer portfolios, build scalable customer coverage models, integrate acquired customer portfolios, drive retention and customer health metrics, serve as executive sponsor for major accounts, build the CX operating system, drive commercial health across portfolios, strengthen the voice of the customer, lead through complexity and change, develop CX leaders and talent, operate as a unified CX leadership team
Seniority
Executive, VP level
