Jefe de Servicio - La Paz
Core
Leading the integral operation of the service workshop to ensure exceptional customer service experience and manage after-sales operations.
Role type
Senior Service Center Manager
Builds
After-sales service operations, parts inventory, and customer satisfaction programs
Domain
Automotive industry + operations management
Required skills
Team leadership, budget management, KPI monitoring, parts inventory management, supplier negotiation, warranty claims handling, customer relationship management, operational planning
Preferred skills
MBA in Business Administration, SAP knowledge, CRM knowledge, English (intermediate)
Technologies
SAP, CRM
Responsibilities
Plan and execute after-sales strategy, manage daily workshop operations, monitor key performance indicators, handle critical customer cases, manage parts availability and supplier negotiations, measure customer satisfaction metrics, build strategic client relationships
Seniority
Senior, hands-on IC
