IT Support Specialist II
Core
Deliver hands-on IT support for local Austin employees and global remote first-line support for core infrastructure systems.
Role type
Tier-2 IT Support Specialist
Builds
Internal technology environment for employees
Domain
Enterprise IT Operations
Required skills
macOS troubleshooting, Jamf MDM administration, Google Workspace administration, Okta identity management, Atlassian suite support, hardware provisioning, ticketing systems management
Preferred skills
Customer support experience, problem-solving, analytical skills
Technologies
macOS, Jamf, Google Workspace, Okta, Slack, Zoom, Jira, Confluence, Atlassian suite
Responsibilities
Provide tier-2 in-office IT support for hardware, operating systems, and core applications; Manage, configure, and troubleshoot MacBooks using Jamf; Administer user access and identity lifecycle in Google Workspace and Okta; Support productivity platforms including Slack, Zoom, and Atlassian suite; Maintain hardware asset inventory; Diagnose and resolve technical tickets; Collaborate with global IT infrastructure and security teams
Seniority
Mid-level, hands-on IC
