DevOps Tech Lead
Core
Primary technical escalation point for global customers regarding DevOps, cloud infrastructure, and environment stability, bridging complex customer issues with internal engineering teams.
Role type
Senior DevOps Tech Lead (Customer Escalations & Platform Reliability)
Builds
Multi-cloud enterprise planning platform (o9) serving global enterprise customers
Domain
Enterprise SaaS / Cloud Infrastructure / DevOps
Deliverable
client delivery
Required skills
Cloud platform expertise (AWS/Azure/GCP), Kubernetes, CI/CD pipeline management, production troubleshooting, incident diagnosis, cross-functional technical translation
Preferred skills
Master's degree in CS/SE, prior experience in high-severity customer escalation roles
Technologies
AWS, Azure, GCP, Kubernetes, CI/CD tools, logging/monitoring tools
Responsibilities
Act as primary technical escalation point for customer issues; Partner with customer teams to investigate and diagnose root causes; Translate complex customer challenges into actionable problem statements for internal teams; Maintain deep understanding of multi-cloud architecture and deployment models; Provide transparent updates throughout incident lifecycle; Collaborate with leadership to recommend process and architectural enhancements
Seniority
Senior, hands-on IC with customer-facing leadership
