Production Manager
Core
Manage essential production support activities, ensure operational excellence, and act as the primary face of Murex for client service delivery and evolution.
Role type
Senior Client Services Production Manager
Builds
Production support and evolution services for Murex trading and risk management platform
Domain
Fintech / Capital Markets
Deliverable
client delivery
Required skills
production support management, client relationship management, team leadership, operational risk management, service delivery orchestration, contract obligation adherence, escalation management, cost monitoring
Preferred skills
prior Support Coordinator experience, MX platform expertise
Technologies
Murex (MX) platform
Responsibilities
Develop long-term partnerships with clients, ensure instance stability in production, organize support activities and staffing, create communication processes between Murex and client teams, manage light production evolutions, monitor client satisfaction and support costs, demonstrate maintenance value, enhance platform leverage for clients
Seniority
Senior, hands-on IC with team leadership responsibilities
