Operate Consultant
Core
Provide follow-the-sun technical support and incident resolution for the Mx3 trading platform serving internal teams, SaaS, and on-premises clients globally.
Role type
Senior IC Operate Consultant (Technical Support)
Builds
High-quality support for Mx3 platform components and production-ready operability feedback
Domain
Fintech / Capital Markets / Trading Systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Java programming, SQL query building and performance analysis, Linux power user skills, cross-functional collaboration, incident diagnosis and troubleshooting, shift management
Preferred skills
C, C#, Python, Sybase, Oracle, Bash scripting
Technologies
Mx3, Java, SQL, Linux, Sybase, Oracle
Responsibilities
Analyze, diagnose, and resolve critical production issues for diverse client types; collaborate with Dev, Product, and DevOps teams on problem resolution; provide operability feedback to Product teams; develop support processes, troubleshooting guides, and Techtalks; manage diverse shifts in a follow-the-sun model.
Seniority
Mid-Senior, hands-on IC