Associate Customer Success Manager - RDAF
Core
Manage post-go-live customer accounts in US and India, ensuring solution usability, uptime, and SLA compliance for enterprise planning software.
Role type
Associate/Client Success Manager
Builds
Customer support and success services for o9's AI-first enterprise planning platform
Domain
Enterprise Supply Chain Planning, SaaS
Deliverable
client delivery
Required skills
Customer account management, SLA management, issue resolution, project management, team leadership, supply chain planning applications
Technologies
Manugistics, SAP APO, SAP IBP, JDA Demand Fulfil, JDA S&OP, i2 Supply Chain Planner, Oracle SCM
Responsibilities
Manage customer accounts for post-go-live services, resolve customer issues and validate workflows, act as single point of contact for platform upgrades, monitor support consultants, maintain project documentation, coordinate with R&D for product enhancements
Seniority
Mid-Senior, 8+ years experience