ISP/MDU Account Manager
Core
Manage relationships with ISPs and property owners to ensure seamless onboarding and deployment of Managed WiFi, DAS, and Fiber services.
Role type
ISP/MDU Account Manager
Builds
Managed WiFi, Distributed Antenna Systems (DAS), and Fiber deployment services
Domain
Telecommunications infrastructure
Deliverable
product features
Required skills
ISP partnership management, SLA oversight, Accounts Receivable processes, CRM proficiency, multi-account management, conflict resolution
Preferred skills
Multi-Family segment experience, direct and indirect sales support
Technologies
Microsoft Dynamics 365
Responsibilities
Coordinate onboarding with property owners, construction teams, and ISP partners; serve as primary escalation point for customer accounts; conduct business reviews to assess satisfaction; oversee customer agreements and compliance; process change orders; assist with AR collection escalation; facilitate internal/external meetings on deployment progress; maintain project trackers; identify risks or delays; support sales efforts for upsell/cross-sell.
Seniority
Mid-level, hands-on IC