Customer Success Manager
Core
Manage a portfolio of social housing customers to drive product adoption, retention, and expansion through a data-driven, high-touch approach.
Role type
Customer Success Manager
Builds
Customer retention and revenue growth for Aareon UK's social housing platform
Domain
Real Estate / Social Housing / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
consultative selling, data analysis, CRM proficiency, stakeholder management, account planning, relationship building
Preferred skills
experience in social housing sector, travel to customer sites
Technologies
Salesforce, Planhat
Responsibilities
Manage relationships with key decision makers and system users; Help clients improve product adoption and engagement; Use data analysis to identify upsell and cross-sell opportunities; Work with Account Managers to develop and execute account plans; Act as a key conduit for Professional Services, Onboarding and Support teams; Maintain accurate client records and CRM data; Represent the voice of the customer internally
Seniority
Individual Contributor
