Clinical Support Specialist (Remote from 8:00 AM - 5:00 PM PST)
Core
Provide escalated clinical and technical support, product education, and training for insulin pump users and healthcare professionals via phone and video.
Role type
Senior clinical support specialist (diabetes technology)
Builds
Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology
Domain
Medical devices / Diabetes care
Deliverable
client delivery
Required skills
Insulin pump therapy management, diabetes self-management education, clinical judgment, video conferencing, CRM documentation, HIPAA compliance
Preferred skills
Bilingual (English/Spanish), CDCES certification, experience with continuous glucose monitoring
Technologies
Microsoft Office Suite, CRM software, Teams, Zoom
Responsibilities
Respond to escalated customer inquiries, conduct remote pump trainings, deliver virtual educational classes, document customer interactions, identify product safety issues
Seniority
Senior, hands-on IC