End User Technology Senior Manager
Core
Strategic and operational leadership for the firm's end-user technology and service delivery function, setting vision and roadmap for U.S. white glove support, onsite event support, ITSM governance, and endpoint deployment.
Role type
Senior Manager, End User Technology
Builds
High-touch technology experience across U.S. offices and global support partnerships
Domain
Professional Services / IT Service Management
Required skills
ITSM governance, workforce planning, vendor management, SLA/KPI management, service transformation, financial management, executive communication, change leadership
Preferred skills
ITIL processes, automation, digital workplace technologies, organizational development
Technologies
ITSM platforms, endpoint management tools, analytics and reporting tools
Responsibilities
Define and execute end-user support strategy and technology roadmaps; Oversee ITSM governance, white-glove support, and onsite event operations; Manage vendor relationships, contracts, and budgets; Lead service performance and continuous improvement initiatives; Partner with business leaders on technology adoption; Report on service health and strategic recommendations
Seniority
Senior, hands-on IC with people leadership