Front Desk Hospitality Agent
Core
Front Desk Hospitality Agent serving as the face of Sonder, guiding guests through tech-enabled stays and handling on-site operations.
Role type
Front Desk Agent
Builds
Guest check-in/out, daily operations, and immediate support for Sonder properties
Domain
Hospitality / Short-term rental
Deliverable
client delivery
Required skills
problem solving, computer literacy, writing skills, organization, detail orientation, flexibility
Preferred skills
proficiency in languages other than English
Responsibilities
Guide guests through technology-rich experiences, handle guest calls/SMS/chats, resolve complaints, assist with inquiries, support administrative tasks, perform housekeeping audits and inventory checks, maintain cleanliness of guest and back-of-house spaces
Seniority
Individual Contributor
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