Front Desk Hospitality Agent
Core
Front Desk Hospitality Agent serving as the face of Sonder, guiding guests through tech-enabled stays and handling all guest interactions with high hospitality standards.
Role type
Front Desk Agent
Builds
Seamless, tech-enabled guest experiences for modern travelers
Domain
Hospitality / Travel Technology
Deliverable
client delivery
Required skills
Guest interaction, problem solving, computer literacy, organization, flexibility, physical stamina (lifting 50 lbs, standing/walking)
Preferred skills
Proficiency in languages other than English
Responsibilities
Make first impressions on guests and partners, guide guests through technology features, handle guest calls/SMS/chats, resolve complaints, assist with inquiries, support administrative tasks, perform housekeeping audits and inventory checks, maintain cleanliness of guest and back-of-house spaces, support multiple properties in the local market