Chargé de support opérationnel MAPS (H/F)
Core
First-level operational support for MAPS, the market operations management platform used by the Bank of France and other SEBC central banks.
Role type
Level 1 IT Operations Support Specialist
Builds
Maintains stability and service delivery for the MAPS platform
Domain
Banking / Central Banking / Market Operations
Deliverable
client delivery
Required skills
Incident management, user support, operational procedures, Excel, English (B2)
Preferred skills
Teamwork, adaptability, prioritization
Technologies
MAPS platform
Responsibilities
Monitor daily system functionality, update operational procedures, handle user assistance requests, manage incidents, implement degraded procedures, manage local registries
Seniority
Junior, non-managerial
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