Associate - Customer Care - Blended 5A
Hybrid · Philippines
Core
Handle incoming customer queries via phone, email, chat, or social media to provide accurate information, resolve complaints, and maintain customer records.
Role type
Associate Customer Care Representative
Builds
Customer satisfaction and retention through effective support interactions
Domain
Customer Service / Contact Center
Deliverable
client delivery
Required skills
Customer Care, Customer Experience (CX), Issue Resolution, Data Management, Upselling
Preferred skills
Customer Journey Mapping, Quality Assurance
Technologies
CRM, ServiceNow
Responsibilities
Handle incoming customer queries via phone, email, chat, or social media; Resolve customer complaints efficiently and escalate issues when necessary; Accurately enter and maintain customer data; Identify opportunities to upsell or cross-sell products or services.
Seniority
Entry-level Associate