Associate - Customer Care - Voice 5A
Core
Handle incoming customer queries via phone, email, chat, or social media to provide accurate information, resolve complaints, and maintain customer records.
Role type
Associate Customer Care Agent (Voice)
Builds
Customer service interactions and resolved issues for global enterprises
Domain
Customer Experience (CX) / Contact Center
Required skills
Customer Care, Customer Service, Voice-User Interface, Technical Support, Third Level Support, Online Customer Support, Account Maintenance, Sales Support, Speech Analytics, Fraud Detection, Online Transaction Processing (OLTP)
Preferred skills
Customer Experience (CX), Virtual Administrative Support
Technologies
CRM, Speech Analytics
Responsibilities
Handle incoming customer queries via phone, email, chat, or social media; Resolve customer complaints efficiently and escalate issues when necessary; Follow standard operating procedures (SOPs) and company guidelines; Accurately enter and maintain customer data; Identify opportunities to upsell or cross-sell products or services.
Seniority
Associate, entry-level IC