Service Delivery Manager - F&A - I2C 4D
Core
Manage end-to-end Order to Cash (OTC) processes, including order management, fulfillment, credit, claims, and collections for global clients.
Role type
Service Delivery Manager (F&A - I2C)
Builds
OTC process efficiency and client service delivery
Domain
Financial Accounting / Order to Cash
Required skills
Accounting, Accounts Receivable (AR), Collections Management, Client Relations, People Leadership, Data Visualization, Lean Six Sigma (LSS), Data Literacy
Preferred skills
Six Sigma certification, SAP S/4HANA, RPA automation
Technologies
SAP S/4HANA, Blackline, FLM Cockpit
Responsibilities
Manage end-to-end OTC process with minimum supervision; Maintain strong customer relations and business acumen; Manage client and process independently; Synthesize and visualize data to deliver analytical recommendations; Consult to identify risks and opportunities; Actively manage business continuity plans; Coach and develop Managers & Assistant Managers; Partner with HR to manage staffing and performance; Ensure proper escalation procedures; Deliver required data for audit purposes; Update FLM Cockpit daily.
Seniority
Mid-Senior, hands-on IC with team management