Senior Administration & Process Optimization Specialist
Core
Senior specialist supporting Client Service Administration by streamlining workflows, designing dashboards, and implementing automation/AI solutions to enhance operational efficiency.
Role type
Senior IC operations & process optimization specialist
Builds
Operational workflows, reporting dashboards, and automated business tools
Domain
Insurance / Financial Services
Required skills
Process optimization, Lean methodologies, Data analytics, Power BI, Power Automate, Stakeholder management, Mentoring, Strategic planning, Workflow design
Preferred skills
AI/automation adoption, Continuous improvement mindset, Complex problem solving, Adaptability
Technologies
Power BI, Power Automate
Responsibilities
Identify and implement workflow streamlining opportunities; Design and optimize reports and dashboards; Provide hands-on operational support during high workload; Coach and mentor colleagues on knowledge transfer; Design business solutions for strategic planning and performance monitoring
Seniority
Senior, hands-on IC