Director, Disability Strategy, Specialty Services & Excellence
Core
Lead disability specialty services and Centers of Excellence to evolve the operating model, drive digital transformation, and ensure high-quality service delivery for plan members and clients.
Role type
Director, Disability Strategy & Operations
Builds
Disability operating model, service delivery frameworks, and digital/AI-enabled solutions
Domain
Insurance / Disability Claims Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Disability claims management leadership, strategy & transformation, governance & regulation, vendor management, talent development, stakeholder influence, process optimization, AI/digital enablement
Preferred skills
Mental health trends, return-to-work practices, large-scale change management, cross-functional alignment
Technologies
AI tools, digital transformation platforms, analytics frameworks
Responsibilities
Oversee claim strategies, process improvements, and quality assurance; drive strategy and transformation objectives; lead cross-functional alignment with Product, Sales, Finance, and Technology; manage vendor strategies and ensure regulatory compliance; build future-ready workforce and leadership pipelines
Seniority
Director, strategic leadership & team building