Technical Associate - Infrastructure Services 5B
Core
Manage IT change requests, risk assessments, and CAB meetings to ensure smooth infrastructure transitions.
Role type
Mid-level IT Operations / Change Management Specialist
Builds
Stable IT infrastructure services for global enterprises
Domain
IT Infrastructure Services / Enterprise IT Operations
Deliverable
infrastructure
Required skills
Change Management, IT Service Management (ITSM), Risk Assessment, Change Advisory Board (CAB) Facilitation, ServiceNow, Database Administration, Server Infrastructure Management, Cloud Applications Support, Backup Management, OS Management, VMware Administration, ERP Support, KPI/SLA Tracking
Preferred skills
Agile Methodology, Design Thinking, Knowledge Base Management
Technologies
ServiceNow, Oracle Exadata, Oracle Solaris, VMware, AWS
Responsibilities
Review and document change requests with risk mitigation strategies; Manage and prioritize change requests across business units; Facilitate Change Advisory Board (CAB) meetings and document minutes; Communicate blackout/freeze periods; Generate ITSM reports and Change Management KPIs/SLAs; Update knowledge articles; Provide change management training.
Seniority
Mid-level, hands-on IC
